Need Help With Your Ride?
Find quick answers about requesting and scheduling rides, driver arrival, fares, payments, cancellations, safety, lost items, ratings, rewards, your account and the Zipy Ride app.
What do you need help with?
Support for Every Part of Your Trip
Choose the topic closest to your question. Availability of individual app features can vary by service area and provider.
Booking a Ride
How to enter your pickup, destination, choose a ride category and submit a transportation request.
Scheduled Rides
Select a future date and time for airport trips, appointments, dinner plans and other transportation.
Ride Share
Understand supported Ride Share options and availability where the service is enabled.
Pickup & Driver Arrival
Pickup locations, driver arrival, vehicle information and supported trip-confirmation features.
During Your Ride
Trip changes, communication, stops and questions that come up after your ride begins.
Fares & Pricing
Estimated trip information, route changes and factors that can affect final trip charges.
Payments
Cash and other supported payment options can vary by location, service and provider.
Cancellations & No-Shows
What to do if your plans change, a rider or provider cancels, or someone does not arrive.
Safety & Emergencies
Ride verification, reporting safety concerns and what to do when urgent assistance is needed.
Lost & Found
Report an item left in a vehicle and provide enough trip information to help identify the ride.
Ratings & Feedback
Share feedback about your transportation experience and participating provider.
Rewards, Referrals & Coupons
Questions about supported promotions, referral programs, rewards and coupon use.
Account & Profile
Account information, verification, ride history and supported profile changes.
App & Technical Help
Basic troubleshooting for login, location, connectivity and supported app functions.
Airport Transportation
Scheduled airport arrivals, departures, luggage planning and longer-distance transportation requests.
Confirm the Right Ride
Use the driver and vehicle information available in the Zipy Ride app to help confirm you are entering the correct vehicle.
If supported for your trip, use the OTP or other in-app confirmation process before the ride begins.
- Check the driver's displayed information
- Confirm the vehicle details
- Verify your pickup location
- Use supported OTP / trip confirmation
- Do not enter a vehicle that does not match your trip information
- Contact support if something does not look right
Immediate danger or emergency?
If you are in immediate danger or require urgent assistance, contact local emergency services first. Then report the incident to Zipy Ride Support when it is safe to do so. Zipy Ride can review information related to the platform and trip, but it is not a replacement for police, medical or emergency services.
Frequently Asked Rider Questions
How do I request a Zipy Ride?
Enter your pickup and destination, select an available ride category and submit the request through the Zipy Ride app. A trip is confirmed only after a participating independent provider accepts it.
Can I schedule transportation in advance?
Yes. Supported app features allow you to select a future date and pickup time. This can be useful for airport departures, dinner reservations, activities and appointments.
How do I contact my driver?
Depending on the trip and supported app features, communication options may become available after a provider accepts your request.
What if I leave something in the vehicle?
Contact Zipy Ride Support as soon as possible with your trip date, pickup, destination and a description of the item. Zipy Ride can help facilitate communication, but cannot guarantee an item will be found or returned.
Where is Zipy Ride currently focused?
Zipy Ride's initial transportation focus is Manuel Antonio and Quepos, Costa Rica. Other routes may be available depending on participating independent provider coverage.
Contact Zipy Ride Support
For the fastest review, include your trip date, pickup location, destination and a short description of the issue. If your question is about a specific trip, include the relevant trip details.
Ride Help When You Need It
Find answers first, then contact the Zipy Ride team when your question needs personal assistance.
Business & Partnership Inquiries
Interested in partnering with Zipy Ride? We welcome inquiries from hotels, resorts, vacation rentals, tour operators, transportation providers, local businesses, and franchise partners.
Download the Zipy Ride app
Request a ride now or schedule ahead. Choose your ride and follow the details wherever you’re going.